What is the main ticketing tool according to the media?
What is the main ticketing tool according to the media? Nearly a hundred media agree to position Tickamore as the most suitable tool for optimizing access to all types of events. newspapers like Economías Digitales, Tecnobitt, Diario de Capital, Digital Finanzas, Digital Confidencial …, they analyze the online ticket sales industry and rate us for speed ity and reliability. They value Tickamore as a tool for ticketing that avoids long queues at physical counters. They point out that our company “has a call center to provide 24-hour customer support in multiple languages. Advantages of having Tickamore as a tool for ticketing Always, citing these media, “the service of this firm adapts to different types of events and shows. In this sense, the platform serves to book or sell tickets for museums, theme parks, zoos , aquariums, water parks, natural parks, cinemas, theatres, all kinds of shows and also sporting events. This system works with cloud technology and is extremely easy to use for organizers and end customers. In addition, it offers different options to sell, for example, tickets for numbered, unnumbered or mixed rooms. In turn, the synchronization of sales is automatic, online and in real time. Moreover, with this toolticketing it is possible to manage subscription systems, memberships or annual subscriptions and to exercise control over capacity. On the other hand, the software Tickamore is used to obtain reports and develop marketing campaigns. In this sense, it is possible to generate statistics on sales channels, access and customer experiences within the different spaces. All of this information is securely stored in a Microsoft SQL database that can be accessed anytime, anywhere. In addition, this company’s software can be used in ATMs. In these devices, it is also possible to include tourist and cultural information at the click of a button. Likewise, these machines also have the possibility of connecting with the call center of this company to be able to solve any type of incident”.
NEW DIGITAL GUIDE FOR THE EMT MADRID MUSEUM
NEW DIGITAL GUIDE FOR THE EMT MADRID MUSEUM A pioneering technological solution During this month of September, TICKAMORE by IACPOS, again in collaboration with the Mexican company “El Gabinete”, has just started the project for the development and supply of a mobile application, which serves as a digital guide for the Madrid EMT Museum. This technological solution, a pioneer in the market due to its versatility, both for users and administrators, allows guided tours of the museum’s facilities and contents through multilingual content. A content manager is also included for hosting and updating the contents of the digital guide, with a database system that allows the ordering, labeling, updating and expansion of various digital contents in a simple way, which does not require special computer skills. Similarly, the CMS will also collect information and allow analysis of data on the use that museum visitors make of the same content. A new challenge for TICKAMORE by IACPOS and for EL GABINETE, increasing our good references in Spain.
IAAPA EXPO EUROPE 2022 LONDON
IAAPA EXPO EUROPE 2022 LONDON IAAPA Expo Europe officially opened last week at ExCeL London in the UK this week, with great success in attendance and organization. In a difficult week, all IAAPA members and attendees led an emotional moment of silence to honor Her Majesty Queen Elizabeth II and offer the respect of the industry to the Royal Family during the period of official mourning. According to IAAPA data attendance at the event was more than 10,200 registered attendees, including 6,407 qualified buyers representing 3,775 buying companies. There were 530 exhibiting companies represented in the ample pavilion space. Incredible data and excellent numbers coming from a pandemic and a devastating situation, in which many leisure centers and providers have unfortunately had to close their doors and businesses. TICKAMORE by IACPOS has wanted to be present at the Fair for another year, supporting IAAPA and joining those centers and suppliers worldwide that have made so many enormous efforts for the continuous recovery of our industry. Hoping to be at the next event that will be held by the organization in November, and once again predicting a great future for our sector, we return to Spain totally pleased with the results.
IAAPA EXPO EUROPE 2022 LONDON
IAAPA EXPO EUROPE 2022 LONDON IAAPA Expo Europe officially opened last week at ExCeL London in the United Kingdom, with great success in attendance and organization. Known as the largest international trade show and conference for the leisure and attractions industry in the Europe, Middle East, and Africa region, IAAPA Expo Europe 2022 took place in the English capital from September 12th to 15th. In a challenging week, all IAAPA members and attendees observed a poignant moment of silence to honor Her Majesty Queen Elizabeth II and show industry respect to the Royal Family during the official mourning period. According to IAAPA data, the event had a total attendance of over 10,200 registered participants, including 6,407 qualified buyers representing 3,775 purchasing companies. There were 530 exhibiting companies represented in the extensive exhibition space. These incredible figures and excellent numbers come in the aftermath of a pandemic and a devastating situation in which many leisure centers and suppliers have unfortunately had to close their doors and businesses. IAAPA Expo Europe 2022 TICKAMORE by IACPOS has once again wanted to be present at the Fair, supporting IAAPA and joining those worldwide centers and suppliers who have made tremendous efforts for the ongoing recovery of our industry. We look forward to being at the next event, which will be held by the organization in November, and we anticipate a bright future for our sector once again. We return to Spain fully satisfied with the results.
Tickamore relies on the human factor in user service
Tickamore relies on the human factor in user service Social networks contribute to making the quality of care received an increasingly relevant element An unsatisfied user can generate an image crisis for any company thanks to the speed of diffusion, the repercussion and importance that this communication channel currently has. At Tickamore, we know that the Call Center is the voice and image of the companies we represent, as well as a key element in the corporate image. Human interaction is key to customer satisfaction. The activity of our CAU in the sector during the last decade, leaves us with some indicators according to which around 85% of users prefer to deal with a person when solving a problem or incident, regardless of the service channel. Thanks to the incorporation of a multi-channel technological solution, which allows us to automate processes and mechanical or repetitive tasks, as well as manage some tasks more agilely and quickly, the human team is freed from these low-value tasks, maintaining the empathy of the service of attention to the user. Agents can thus focus on what is important: offering more specialized and personalized support. Call Center Tickamore’s commitment to a balance between technology and human resources, where the user experience is the center of the equation, translates into: Improving the quality of contact with the customer. Improving the efficiency of the service, in turn increasing the motivation and stimulation of the staff around a common project, and minimizing costs and management times. The establishment and development of knowledge bases through which to continuously improve our internal processes and reinforce the ability of the team to achieve the established objectives. This is the way to show our clients that we care about their problems and needs. Each unanswered call, or poorly attended, or mechanized without personalization, is a customer that we can lose. That is why for Tickamore it is so important to have efficient call center services for receiving calls. One more proof of our commitment to the quality of the service and in favor of improving the visitor’s experience.
CM Málaga Culture & Museums International Tech Forum 2022
Tickamore asiste al CM Málaga Culture & Museums International Tech Forum 2022 Recientemente tuvimos la suerte de poder asistir en Málaga al evento CM Málaga Culture & Museums International Tech Forum, ubicado en el emblemático recinto de FYCMA. Pudimos ver a grandes empresas del sector, exponiendo sus ideas, tecnologías innovadoras y equipo humano, al servicio de la Cultura. Entre ellos se encontraba EL GABINETE, empresa colaboradora de TICKAMORE by IACPOS. EL GABIENTE colabora con los espacios de patrimonio cultural y natural para atender a todos sus visitantes con contenido interactivo y herramientas de orientación. Se cumple este objetivo creando y distribuyendo contenido interactivo a cada perfil de visitantes sin necesidad de descargar una aplicación móvil, así como herramientas para ubicarse y encontrar la ruta a puntos de interés. En contraste con una típica audioguía o aplicación móvil, proveemos contenido y orientación de acuerdo a las necesidades, intereses, tiempo disponible e idioma del visitante que se utiliza en una aplicación web en el móvil del visitante y sin necesidad de conexión a internet. También se encontraban importantes Centros y Museos Nacionales, son presencia en stands o charlas coloquio, dando a conocer sus virtudes, necesidades y exponiendo su forma de gestión, siempre interesante para aquel que quiera aprender de una manera diferente, cómo lo hacen los demás. Con una asistencia de más de un millar de visitantes profesionales, y con más de 150 ponentes procedentes de una treintena de países y más de 80 expositores con propuestas tecnológicas en torno a la realidad virtual, audioguías o experiencias inmersivas, se convierte todos los años en un Interesante emplazamiento para todo aquel profesional del sector. Para TICKAMORE by IACPOS ha sido un placer haber podido asistir a la misma junto con EL GABINETE, esperando volver al año que viene de nuevo.
IACPOS awarded the ticket sales and access control service contract at the Alhambra in Granada
IACPOS awarded the ticket sales and access control service contract at the Alhambra in Granada At IACPOS we have once again been awarded the contract for the ticket sales and access control service of the Patronage of the Alhambra and the Generalife of Granada, to provide service to the different Spaces that make up the Monumental Complex. We started the service in 2017 providing solutions and implementing our technology, with a highly knowledgeable human team of its needs and requirements. Tools have been established to speed up access, identifying each visitor. We are aware of the responsibility that this service implies, which we are updating and improving day by day.
Warner Park Madrid
Warner Park Madrid Implementation of the IACPOS System in the Warner Park in Madrid From IACPOS we give a big welcome to our new great reference of Grupo Parques Reunidos, the Parque Warner Madrid. After weeks of intense work, the IACPOS installation has been carried out with a very satisfactory result. Officially opened to the public in April 2002, it is in this year 2022 when our IACPOS system has finally been implemented to provide the best service to the Leisure Center. Parque Warner Madrid is a Theme Park located in the town of San Martín de la Vega, in the Community of Madrid, Spain. The Park is divided into 5 themed areas set in scenes from movies and cartoons produced by Warner Bros. and DC Comics, as well as in various areas of the United States. Since 2006 it has held the award for the Safest Theme Park in Spain. In 2019, the park received more than 2 million visitors, ranking among the twenty theme parks in Europe with the most visitors. A true pride for our Company, to have this great world reference.
Implementation of the new IACPOS content management solution in the Museums of the Ministry of Defense
Implementation of the new IACPOS content management solution in the Museums of the Ministry of Defense Implementation of the new IACPOS content management solution in the Museums of the Ministry of Defense With the advent of the use of mobile phones to guide visitors in cultural spaces, the need to manage content quickly and efficiently has arisen. In collaboration with the Mexican company “El Gabinete”, a content manager has been developed that allows distribution to mobile devices both in native applications and in web applications. The content manager is a tool that hosts content of different types, text, image, video, audio, virtual and augmented reality. It has tools that allow cultural spaces to design interactive guided tours for different types of audiences such as children, families or older adults. Accessibility is a fundamental characteristic of the manager in such a way that videos in sign language, audio descriptions and subtitles can be easily integrated. Translations and voiceovers can be generated automatically in more than 30 languages. The visitor’s mobile applications are designed to be used in a simple way and as an accompaniment in their tour of the public site, both outdoors and indoors. In the case of not having an internet connection, we have the BoxToLife device that offers a local WiFi network to distribute content to mobile applications with low energy consumption. In this case, the Ministry of Defense has relied on this solution to implement it in three of its museums. The Army Museum, The Naval Museum and the Museum of Aeronautics and Astronautics. At IACPOS we continue to develop solutions to improve the visitor experience.
Implementation of the new IACPOS solution at Fundación Mapfre
Implementation of the new IACPOS solution at Fundación Mapfre For more than 7 years, Fundación Mapfre has relied on IACPOS as a supplier of its ticket sales and access control system for its Madrid and Barcelona exhibition halls. All these years of trust and good work on the part of our Company, has caused Fundación Mapfre to trust again, in the long term, for the solution, which is giving it such good results in its day-to-day operations. At a time when we are experiencing enormous development, the new ticket sales solution has just been implemented in the cloud, with the same operation as the usual program, but with a much more decisive interface and dynamics and much more visually powerful. This is accompanied by the new website, developed by our expert programmers, to efficiently provide online ticket sales, gaining a plus in the design part, making it extremely attractive for the user. Of course keeping the access control part infallible, we add a new interface in the BI part accompanying the statistical system that means that when the property wants to have information, it finds a very intuitive and visual back office. An evolutionary of the IACPOS system that leaves no self-respecting user indifferent to use it.